Salon Policies
Cancellations
With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. Any reservation cancelled or rescheduled within the 24-hour window will result in 25% of the service & time being charged to the guest. No call / no show reservations will be charged 100% the services and time reserved.
RETURNS & EXCHANGES
We offer full refunds and exchanges on all products. If for any reason you are not satisfied with your new product we will refund or exchange it for something that better suits your needs. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We cannot offer a return or exchange of custom ordered hair extensions.
SERVICE ADJUSTMENTS
Our goal is that you love your look - period. Guests may contact us within 7 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 14 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive/request that service - you will be charged full price for the service.